Frequently Asked Questions
If you have been informed that QUOVO will issue an invoice, please allow 3-7 working days to receive your funds.
We do not offer returns for items that have been used or where packaging has been removed. If an item is not fit for use or damaged upon receipt, do get in touch with us and we will ensure that you receive a fit for use replacement product.
You may change/edit/add/delete addresses by going to profile > edit address.
If you would like to change your address after you have placed an order, please reach out to us as soon as possible at info@quovo.com.au
Refer table below for estimated delivery time
| Area | Est. Delivery time (working days) |
| South Australia | 1-3 |
| Victoria | 2-4 |
| New South Wales | 2-4 |
| Queensland | 2-5 |
| Tasmania | 2-5 |
| Northern Territory | 2-5 |
| Western Australia | 3-5 |
| ACT | 2-4 |
*The actual days might be longer than the stated ones due to lockdown.
Click-and-Collect is available from our head office in Adelaide.
We ship with a range of local courier companies. The fees vary depending on your delivery address. This shipping fee will be calculated on the checkout page after address and postcode are provided.
We only ship within Australia at the moment.
Your order will be shipped out within 2 business days. Due to the ever-changing restrictions across the various states, delivery companies do experience delays from time to time.
Yes, Afterpay is a great option to split your payment into multiple installments.
- Paypal
- Visa / Mastercard
- Afterpay
Reach out to us at info@quovo.com.au with your order number and we might be able to arrange this if the order has not been dispatched yet.
Yes, you may. If the items do not have sufficient stock for the amount you wanted to order, kindly reach out to us at info@quovo.com.au
We do not allow cancellation after order is paid. If you need more assistance, kindly reach out to us at info@quovo.com.au
You will receive an email notification after you have successfully place an order. You may find the order number in the email. Then go to profile > order> order number.
Add the items you wanted into cart and then proceed to checkout.
For the out-of-stock items, you may request for an email notification once it’s restocked.
At the homepage, click on the ? icon at the top right corner to sign up. You can sign up with Facebook, Google or your email address.
At the homepage, click on the ? icon at the top right corner to sign up. You can sign up with Facebook, Google or your email address.
Reach out to us at info@quovo.com.au with your order number and we might be able to arrange this if the order has not been dispatched yet.
Yes, you may. If the items do not have sufficient stock for the amount you wanted to order, kindly reach out to us at info@quovo.com.au
We do not allow cancellation after order is paid. If you need more assistance, kindly reach out to us at info@quovo.com.au
You will receive an email notification after you have successfully place an order. You may find the order number in the email. Then go to profile > order> order number.
Add the items you wanted into cart and then proceed to checkout.
For the out-of-stock items, you may request for an email notification once it’s restocked.
Yes, Afterpay is a great option to split your payment into multiple installments.
- Paypal
- Visa / Mastercard
- Afterpay
If you have been informed that QUOVO will issue an invoice, please allow 3-7 working days to receive your funds.
We do not offer returns for items that have been used or where packaging has been removed. If an item is not fit for use or damaged upon receipt, do get in touch with us and we will ensure that you receive a fit for use replacement product.
You may change/edit/add/delete addresses by going to profile > edit address.
If you would like to change your address after you have placed an order, please reach out to us as soon as possible at info@quovo.com.au
Refer table below for estimated delivery time
| Area | Est. Delivery time (working days) |
| South Australia | 1-3 |
| Victoria | 2-4 |
| New South Wales | 2-4 |
| Queensland | 2-5 |
| Tasmania | 2-5 |
| Northern Territory | 2-5 |
| Western Australia | 3-5 |
| ACT | 2-4 |
*The actual days might be longer than the stated ones due to lockdown.
Click-and-Collect is available from our head office in Adelaide.
We only ship within Australia at the moment.